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Shipping policy

Orders can be dispatched worldwide.

Free shipping

spain and portugal

Free shipping over 35€.

BALEAric islands and andorra

Free shipment over 70€.

CANARy islands, CEUTA, MELILLA and REST of the world

Free shipment over 100€.

shipment prices

SPAIN AND PORTUGAL:  4,90€ 

SPAIN: BALEARIC ISLANDS AND ANDORRA:  9,50€
SPAIN: CANARY ISLANDA; CEUTA & MELILLA 12,00€
EUROPE ZONE 1: FRANCE; GERMANY; ITALY; UK: 8,50€
REST OF EUROPE: ZONA 2: 11,90€
UNITED STATES AND CANADA: 19,90€
REST OF THE WORLD: 24,90€

shipment

Orders will be dispatched the day after. On Saturdays, Sundays and bank holidays no orders will be shipped.

To ensure that your orders arrive at the correct address, please make sure to enter all your address details and your direct telephone number correctly.

In the event the shipping address is erroneous and the delivery is rejected by the shipping company, any extra shipping fees to resend the order to the correct address are to be paid by the Customer and not by Sansbio S.L.

Sansbio S.L. cannot be held responsible for any lost shipments caused by an incorrect or incomplete shipping address.

Please check with your country’s customs office to determine the clearing charges with regard to receiving an international order. These charges are the Customer’s responsibility, not Sansbio S.L.’s.

cancelling orders

You can cancel your order by email or by phone.

If your order has not been shipped yet, the full amount will be refunded.

If your order has already been shipped, we will immediately request the shipping company to return the shipment. In this case the amount paid will be returned after deducting the shipping fees charged by the shipping company (even if in the initial order the shipping fees were not charged to the Customer).

Refunds will be processed by bank transfer or will be directly credited to your credit card.

returns

Please check all goods upon arrival for defects. All shortages or shipping errors must be immediately reported by email (hola@superglorioso.com). Please state your full name, order number, product description and reason for return. If there has been a mistake while processing the order, or if the goods are damaged, the return shipping costs will be at our expense. The full amount of shipping costs will be refunded.

In case you want to return a product for other reasons than those mentioned above, please send us an email with the same details within 14 days after receipt. Please remember to add a letter stating your full name, order number and reason for return. In this case, Sansbio S.L. will not pay for the return shipping fees, but the full order amount will be refunded.

When returning an order, please make sure to pack the goods in the same conditions as they were upon receipt and to ship them back safely. Any discrepancies during the return process are the Customer’s responsibility.

Refunds

Refunds will be processed by bank transfer or will be directly credited to your credit card.

Sansbio S.L.’s commitment
We at Sansbio S.L. want our customers to be completely satisfied, from the moment of placing your order until the moment you try our product. This is why we are happy to receive constructive feedback so that we can keep improving our services: hola@superglorioso.com

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